Info System Updates - Unavailability
Please note due to a system update taking place the system will be unavailable on Tuesday 15th September 2026 at around 8am for approximately 30 mins.
If after this time you receive an error then try and clear your cache:
Google Chrome:-Click the three-dot menu > More Tools > Clear browsing data. Select a time range (e.g., All Time), check "Cached images and files" (and optionally "Cookies"), then click "Clear data"
Microsoft Edge, select Settings and more > History > Clear browsing data. Select All time under Time range; select Browsing history and Cached images and files, and then select Clear now.
Info Property Helpdesk Operating Hours
The property helpdesk normal operating hours are between 08:30 – 17:00 Mon-Thurs & Friday 08:30 – 16:00, any emergency out with these times should be via the Emergency Property Helpdesk procedure. If not out of hours, requests will be dealt with in due course by the Maintenance Inspectors.
Info Single Sign on Login
Remember to login in using your network credentials it is:-
surname.forename and your network password
Info Emergency Property Helpdesks Procedure (Contact Centre details)
This category should be used if there is a risk to life or limb, the building operation is severely affected, security of the property has been compromised, or there is a Health & Safety risk . Please note where there is a risk to H&S it is the duty of the Responsible Person to ensure that all risks are managed by either eliminating, removing or reducing the risk to an acceptable level until the issue is resolved.
If you require emergency assistance during normal working hours (08:30 – 17:00 Mon-Thurs & Friday 08:30 – 16:00) please call your Maintenance Inspector directly.
If you require emergency assistance out with normal working hours above please contact the Call Centre on 01506 280000.
Emergency work is defined as work which, if not done, would result in:
Closure / non-effective operation of the unit – e.g. major heating or electrical failures;
Risk to clients, staff or members of the public – e.g. bulging ceilings, gas escape, falling masonry, slates, etc;
Further serious damage to property – e.g. burst pipes, security issues.